Distance Learning Customer Service

 
  1. SUBJECTS

      Excellence in Service (Basic)
    • Customer service fundamentals
    • Customer service skills
    • Customer management
    • Customer communication
      Telephone Courtesy and Customer Service
    • Quality Customer Service
    • Proper Telephone Skills
    • Understanding Customer Needs
    • Managing the Customer’s Perception
     
      Face to Face Communication
    • Face the Facts
    • Practice Your Nonverbals
    • Choose Your Words Carefully
    • Listen Closely
    • Communicate Across the Miles
      Calming Upset Customers
    • The Importance of Calming Upset Customers
    • Why Customers Get Upset
    • Preventing Behaviours That Irritate Others
    • Practicing Behaviours That Calm Customers
    • Tips for Managers
     
      Customer Satisfaction
    • Clearing the Barriers
    • Building the Foundation
    • Using the Tools

  2.  
  3. PAYMENT

    CASH PRICE: R3 999.00
    TERMS: R4 499.00 (R1 574.65 Deposit + 6 x Monthly instalments of R487.39)

  4. START DATE

    Registration is open! Start your Distance Learning course today.

  5. COURSE DURATION

    8 Months

  6. PRE-REQUISITES

    Grade 10
    16 years of age or older
    Understanding of English Language

  7. HOW IT WORKS

    Study Manuals, Study Guides, Welcome Pack and Student Card are couriered to learners within 5 working days. Assessments/Assignments are completed and returned to IT Academy. Certificates are couriered to learners on course completion.

  8. COURSE FEE INCLUDES

    Study Guides and Study Manuals
    Courier costs
    Welcome pack
    Student Card
    IT Academy Course Mastery Certificate

  9. ASSESSMENTS / ASSIGNMENTS

    Completed assignment are returned to IT Academy for marking by our qualified Assessors who are subject matter experts with extensive industry knowledge.

    On successful course completion learners will receive IT Academy Course Mastery Certification via pdf and registered mail.

  10. SUPPORT

    IT Academy’s Technical Support team are qualified subject matter experts who can be contacted via telephone or e-mail.

  11. ACCREDITATION

    CompTIA - 512759
    Microsoft Imagine Academy - 1204038185
    MICT Seta - ACC2011/01/684
    ICDL - 150307
    ITA – 79

  12. WHY ENROL WITH IT ACADEMY

    IT Academy was established in 2008, with over 5 500 registered learners in the past 5 years. We offer exceptionally high quality courseware coupled with mentoring/support throughout the learner’s course duration.

  13. HOW TO ENROL

    To register for this course please click here.

  14. BANK DETAILS

    IT SA Computer Services & Solutions (Pty) Ltd.
    First National Bank
    A/C: 62172352727
    Branch code: 250655
    Cheque Account


    (Please e-mail proof of payment to info@it-academy.co.za using your surname & course title as a payment reference).

 

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About Us

Our courses are built by instructional designers and user interface experts featuring video, audio, animations, interactive exercises and full screen application environments to keep the lessons interesting and appealing.

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Contact

4B Avanti Towers, Tygervalley, Bellville, 7530
1st Floor Convention Towers, Cnr Heerengracht & Coen
Steytler, Foreshore, Cape Town, 8001

Tel:  086 000 0895
Tel:  021 914 1789
Tel:  021 403 6388
Tel:  021 863 1325
Fax:  0866 55 1304
E-mail:  info@it-academy.co.za

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