Distance Learning Receptionist

 
  1. SUBJECTS

      Introduction to Computers
    • Getting To Know PCs and The Windows 8 Interface
    • Using Modern Apps And Navigation Features
    • Working With Desktop Applications
    • Using Internet Explorer 10
    • Customizing The Windows 8 Environment
    • Using Windows 8 Security Features
      Excellence in Service Basic
    • Customer Service Fundamentals
    • Customer Service Skills
    • Customer Management
    • Customer Communication
     
      Organisational Communication
    • Communication Basics
    • Leadership And Motivation
    • Relational Context And Organizations
    • Technology In The Workplace
    • Context, Stress And Managerial Tools
    • Innovation And Change
    • Power, Politics And Diversity
      Telephone Courtesy and Customer Service
    • Quality Customer Service
    • Proper Telephone Skills
    • Understanding Customer Needs
    • Managing The Customers Perception

  2.  
  3. PAYMENT

    CASH PRICE: R2 995.00
    TERMS: R3 499.00 (R1 224.65 Deposit + 6 x Monthly instalments of R379.05)

  4. START DATE

    Registration is open! Start your Distance Learning course today.

  5. COURSE DURATION

    8 Months

  6. PRE-REQUISITES

    Grade 10
    16 years of age or older
    Understanding of English Language

  7. HOW IT WORKS

    Study Manuals, Study Guides, Welcome Pack and Student Card are couriered to learners within 5 working days. Assessments/Assignments are completed and returned to IT Academy. Certificates are couriered to learners on course completion.

  8. COURSE FEE INCLUDES

    Study Guides and Study Manuals
    Courier costs
    Welcome pack
    Student Card
    IT Academy Course Mastery Certificate

  9. ASSESSMENTS / ASSIGNMENTS

    Completed assignment are returned to IT Academy for marking by our qualified Assessors who are subject matter experts with extensive industry knowledge.

    On successful course completion learners will receive IT Academy Course Mastery Certification via pdf and registered mail.

  10. SUPPORT

    IT Academy’s Technical Support team are qualified subject matter experts who can be contacted via telephone or e-mail.

  11. ACCREDITATION

    CompTIA - 512759
    Microsoft Imagine Academy - 1204038185
    MICT Seta - ACC2011/01/684
    ICDL - 150307
    ITA – 79

  12. WHY ENROL WITH IT ACADEMY

    IT Academy was established in 2008, with over 5 500 registered learners in the past 5 years. We offer exceptionally high quality courseware coupled with mentoring/support throughout the learner’s course duration.

  13. HOW TO ENROL

    To register for this course please click here.

  14. BANK DETAILS

    IT SA Computer Services & Solutions (Pty) Ltd.
    First National Bank
    A/C: 62172352727
    Branch code: 250655
    Cheque Account


    (Please e-mail proof of payment to info@it-academy.co.za using your surname & course title as a payment reference).